- Consulting. You become an Amazon expert and support well-known clients in achieving their strategic and operational goals
- Visibility & Activation. Develop and implement your own advertising strategies, manage search & display campaigns on Amazon, Zalando and Co. and support your clients to strengthen their brand awareness and activate sales
- Reporting. You create reports based on campaign and sales data using Excel, PowerPoint and our emax.digital tool
E-Commerce Customer Success Manager (F/M/D)
München
Full-time
Permanent employee
Your mission
Working closely with the founders, you advise brand manufacturers on how they can optimize their marketing and sales in e-commerce.
Your profile
You have a bachelor's or master's degree, for example in marketing, business administration, economics, communications, media, journalism, fashion, psychology. But what's more important to us than your degree:
- YOU LOVE BRANDS & E-COMMERCE. And you are interested in combining both
- You want to try something new and have a startup adventure in a dynamic, booming market
- You may already have experience with Amazon advertising, e-commerce, online marketing, SEO or content management
- You speak German (... English would be great)
Why us?
- Fun, games and excitement in a fast-growing tech startup
- You take on responsibility and your own projects from the very beginning
- You work closely with the founding team = flat hierarchies and quick decisions
- A deep insight into the DNA of the most successful e-commerce players (Amazon & Co.)
- Close collaboration with leading brands, agencies and other start-ups
- Our office in the heart of Munich offers a warm, familiar atmosphere in the midst of other start-ups incl. team events, foosball & Nintendo matches ...and first-class coffee ☕️
About us
emax digital is an AI analytics company based in Munich. We develop SaaS software that helps global brands manage and scale their Amazon business in a data-driven way – combining deep Amazon expertise with modern AI architecture.
At the core of our platform are AI agents running in production and our own MCP server, which lets customers integrate their emax data directly into Claude and other AI assistants. This puts us among the first providers in the e-commerce analytics space to bring agentic AI and open integration standards into production at scale.
emax was founded by Andreas and Dominik, both former Amazon executives with more than 12 years of experience across the US and Europe. Together, they have built and scaled e-commerce strategies with leading brands in FMCG, Consumer Electronics, Fashion, and Entertainment. Our CTO, Benjamin, leads our AI and technology platform.
Our focus is on Amazon – by far the most complex marketplace – complemented by additional platforms based on customer needs. Our ambition: not just to give brands another tool, but to provide a real competitive edge – through the combination of industry expertise, smart software, and a clear commitment to the next generation of AI applications.